INFLUENCE: Getting Results with People
Whether you're interacting with colleagues, subordinates or senior management; gaining respect and cultivating influence are absolutely essential to your success and effectiveness. Improve workplace and team relationships; specifically you will learn how to:
First understand the person you are hoping to influence
Establish instant trust and rapport with others
Analyze your personal Behavioural Styles Profile
Adapt your behavioural style to the person you are dealing with
Understand the role behavioural patterns play in influencing others
Recognize the major behavioural patterns that exist in organizations
Cope with different and sometimes difficult people
"Map" difficult people to gain insight into what makes them tick
Learn influence strategies for turning resistance into agreement
Deal with negativity in the workplace
Develop the five communication techniques of all successful managers
Express yourself so you will be listened to
Develop relationship strategies that lead to recognition and advancement
|
|
Adapt your individual style to those with differing styles
Cope with negative people, excuse-makers and blamers
Cope with Super-Agreeables who just tell you what they think you want to hear
Deal with snipers and those who use innuendo and under-the-breath remarks to hurt
Cope with those who just want to hear themselves speak
Identify what really triggers difficult people to behave inappropriately
Develop conflict management techniques for dealing with the entire range of difficult personalities
Diffuse volatile situations while influencing others
Get greater results from hard to handle staff
Acquire new tips for stopping the "Tough Guy" cold
Apply negotiation techniques that promote win-win outcomes
Deal successfully with sarcasm, put-downs and hostile aggressive individuals
Enable behavioural style differences to work for you and not against you
Cope successfully with complainers and those who will not communicate
Learn new methods for minimizing interpersonal conflicts
Forty tips for successfully working with others as part of a team
Learn to work through conflict situations
Get more people to like you!
|
